FAQs – Luxente

All direct payment gateways adhere to the standards set by PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Yes, we accept online payments. Payment processing and the processing of important customer data is fast, easy, and secure.

For more information, you can also read Shopify's Terms of Service here or the Privacy Policy here.
We accept all types of online payments, including payments via common credit cards such as Visa, Mastercard, and American Express.

Shipping within the Netherlands can take up to 5 business days.

International shipping can take up to 14 business days.

Due to global supply chain issues, delivery times may be longer than usual.
Shipping costs may vary depending on your region and will be calculated at checkout.

Here you will find all the details of our
shipping policy.
Yes, we offer free shipping on all orders within the Netherlands. Please check your cart to see the current free shipping offer.

Yes, we ship our products to all corners of the world.

Please note that free shipping may not always apply to international orders, and shipping costs may vary depending on the region you are located in.
A complete list of all the areas we ship to can be found here.
- All EU countries
- UK
- USA
- Canada
- Australia
- New Zealand
- Switzerland
- Norway
- Japan
- Singapore
- UAE
- Brazil
- Mexico
If your country or region is not listed, please feel free to contact us to see if we can find a solution.

All our products are subject to quality control.

Our warranty covers manufacturing defects.

The warranty covers all manufacturing, design, or material defects. Please notify us within two months of discovering any defects.

The warranty does not cover damage caused by impact, improper use, or other problems not attributable to manufacturing defects.
For an additional charge, you can purchase an extended warranty on your products.

Please contact us for more information about extended warranties.

The cost of the extended warranty may vary depending on the type of product and the duration of the extension.

Please contact us for more information.

Yes, we offer both full and partial refunds.

Please contact us for more information about our refund policy.
A refund request can be submitted within one month of purchase.
If the product and packaging are unopened and undamaged, you will be eligible for a full refund.

If the packaging has been opened and the product has been used, you will be eligible for a partial refund.

If a product is damaged and the damage is not covered by your warranty, you will not be eligible for a refund.

Please consult our Terms and Conditions to see if you are eligible for a refund.

If an order does not qualify for free shipping, all shipping costs (including return costs) are for the customer's account.
If an order includes free shipping, only the return shipping costs are at the customer's expense.

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